Mortgage Sales Support Officer Job Description
Your Mortgage Expert is an award-winning Mortgage Broker Firm based in the centre of Salisbury. They are looking for an experienced and driven Mortgage Sales Support Officer to join their busy team.
This role will suit someone who has been working within the Mortgage industry and has experience of administering mortgages. The successful candidate will be responsible for reporting to the company’s Managing Director and will play a hands-on role in supporting the Mortgage Advisers.
This will be a part time role, with the anticipation the hours would be around 20 hours a week. We are reasonably flexible as to the makeup of these hours, but would need to be within standard working hours between Monday and Friday. The role will be based in our City Centre office.
Some duties for the role include:
- Fully supporting Mortgage Advisers in achieving targets written, completed and banked.
- Preparing pre-sales and post sales documents
- Submitting applications to Lenders and Provider
- Building and maintaining strong client relationships and offering support throughout their whole Mortgage and Protection applications
- Assisting the adviser in completing fact finds and suitability letters
- Updating company systems regularly
- Completing compliance checklists
- Packaging cases to lenders/providers
- Communicating with lenders and clients where appropriate
- Being an expert on the CMS systems and helping the team collate queries regarding the system
- Help with systems and processes to ensure a smooth-running organisation
Candidates for this role must have proven experience working within a Mortgage or Protection Brokerage as a Mortgage Administrator/Sales Support with excellent interpersonal, listening and communication skills.
Although this role will be a salaried role, the Company will look to implement a bonus scheme should the individual be successful at helping advisers meet their targets. Targets will be discussed and agreed through regular 121s and reviews.
- Salary, negotiable depending on experience.
- The hours are negotiable for the right person.
- Office hours 9am-5pm with flexibility required for additional hours as required.
- Office based position within central Salisbury location.
For further information, please contact: email@example.com
No agencies please.
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“Being in the Armed Forces I am away a lot, meaning it can be hard to attend meetings, answer emails and especially hard to fill in forms. Adam and his team were extremely helpful and understanding of our situation and provided help wherever they could. After our initial meeting where we provided our required details, we actually did very little of the hard work, apart from signing a couple of papers.”
Callum and Verena, First Time Buyer Armed Forces Mortgage Customer from Salisbury
“I expect my circumstances were fairly rare, but the help and guidance I received from you was invaluable. I feel that the personal touch you provide offers something that appeals to the soldier in me. During my service I always liked to have a point of contact, someone who was the “go to” specialist in their field. This provides a degree of assurance about a situation and it was refreshing to find that same degree of certainty transitioning to civilian life, particularly with something as important as a mortgage and buying our family home.”
Andrew and Helen, Armed Forces Mortgage Customers from Salisbury
“Even though we were used to having a mortgage on the rental property, paying a mortgage on your own home was still a bit of a shock after years of having married quarter rental deducted from your pay at source. But, at every step along the way, we felt reassured, understood and that we really mattered to Adam. Trust is an important concept for military families and we trusted Adam.”
Fiona and Graham, Armed Forces Mortgage Customers from Wilton
“As a contractor, it was difficult for me to obtain a mortgage through normal channels so it was great to find a mortgage adviser that specialised in contractor remortgages and understood the challenges. In addition, I had fairly tight timescales, so wanted someone who could make the process quick and hassle free.”
Andrea, Contractor Mortgage Customer from Warminster
“I am a contractor, therefore require specialist mortgage advice. Adam has now concluded two mortgages for us (new mortgage then a contractor remortgage), and is currently arranging a buy-to-let mortgage for us. He also arranged our life insurance for us. We keep returning to him for some great reasons – he is always available, and ready to help. He provides great advice, and always ensures that he meets our requirements exactly. He is prepared to explain things in such a way that even a lummox like me can understand, and his level of service has remained consistently good over the last three years.”
Matt, Contractor Mortgage Customer from Southampton
“Adam’s advice on the different types of critical illness and life insurance were really useful. He also worked with us to decide the best combination of policies that would work with our existing policies to cover our needs. When doing this he happily tweaked quotes for us until we came out with an arrangement that was both affordable and would provide us with the level of cover we thought appropriate.”
Hannah and Steve, Protection Insurance Customers from Stamford
“Adam provided us with factual advice and also with options of which we were unaware. The advice on gifted equity was something we hadn’t heard about and this assisted us hugely to ensure repayments worked within our affordability. He provided us with a very personal service that made the journey from initial call, to mortgage offer and completion hassle free. We have already recommended Adam to someone and will continue to recommend his services in the future.”
Saul and Laura, Home Mover Mortgage Customers from Salisbury
“Mike and I collected the keys to our flat this weekend and we couldn’t be happier. It’s been a long time coming but we got there! We just wanted to say a MASSIVE thank you for everything you have done for us so far. We’ve really appreciated all the help, advice and reassurance you’ve given us all the way through this process. It’s really nice to have a friendly voice on the other end of the phone.”
Mike and Bethan, First Time Buyer Customers from London
“Without question Adam found me a deal the estate agent’s broker couldn’t. He was very easy to contact whenever I needed him and he took time to explain the ins and outs of the Help to Buy equity loan scheme mortgage that he found me. I would rate him five out of five and will be back to use him when the time comes to remortgage or move.”
Chris, Help to Buy Customer from Southampton
“I have had no problem recommending him to others as I have found his work to be first class. I think at this stage there are about four people who have taken up mortgages through him following my recommendation. In fact, I am currently working with Adam to remortgage all four properties and have no doubt I will use him again in the future.”
Bernie, Buy to Let Customer from London
A MORTGAGE IS A LOAN SECURED AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE OR ANY OTHER DEBT SECURED ON IT.
YOU MAY NEED TO PAY AN EARLY REPAYMENT CHARGE TO YOUR EXISTING LENDER IF YOU REMORTGAGE.