Callum and Verena, First Time Buyer Armed Forces Mortgage Customer from Salisbury
Callum had been a serving member of the armed forces for 10 years. After moving multiple times to multiple locations, together with his wife Verena and his family, they wanted a place to finally settle and call home. They decided to use Your Mortgage Expert to help them find a mortgage and their experience as an Armed Forces Mortgage Customer.
“I was researching about mortgages and wanted some advice, that is where Your Mortgage Expert came in. I had read good reviews and had seen that they were highly regarded and won a number of awards, so I proceeded to email them. The response was fast and thorough, which encouraged us that they were interested in us as a client.
“We were predominately looking for advice, to see how much more we needed to save before applying for a mortgage. After our first meeting it was made clear that we were in a better position than we initially thought, with competitive mortgage rates available we could in fact move forward looking at properties right away.
“Being in the Armed Forces I am away a lot, meaning it can be hard to attend meetings, answer emails and especially hard to fill in forms. Adam and his team were extremely helpful and understanding of our situation and provided help wherever they could. After our initial meeting where we provided our required details, we actually did very little of the hard work, apart from signing a couple of papers.
“The whole team were fantastic and helped us in every way possible. Being first time buyers we had a lot of questions! Maybe a lot of silly questions which weren’t necessarily related to their side of the process but nonetheless they still answered them. I have a lot of friends who have been through the process with banks and other organisations and they have complained about the form filling, lack of contact, timescale service and rates offered.
“We however can honestly say that the whole process was made easy and completely stress free all thanks to the team at Your Mortgage Expert and the best thing is, they will continue to be our mortgage advisers in the future which is part of their service.”