John, Remortgage Customer
John was looking to remortgage his property and he found Your Mortgage Expert via an online search. Read how he found the experience as a Remortgage Customer.
“I was looking to remortgage my property which is currently let. I wanted to get a lower interest rate than I was paying and release a small amount of capital.
“I had an initial conversation with Adam, which was much more useful than the myriad of fact finding sheets I had to send to other advisers, where he collected all the information he needed from me. My case was quite complex and several other advisers and told me it would be ‘impossible’ to find a lender.
“After a few days Adam came back with a fantastic offer which ticked all the boxes for me and then expertly guided me through the process to completion. He was always prompt to answer any questions I might have and everything was explained thoroughly so I knew exactly what was going on at each stage of the process.
“Although the process took a long time due to the complexity of my personal situation and needing to get the correct documents, it ran smoothly right through to completion and has resulted in me getting exactly the new mortgage I wanted – the one everyone else told me would be impossible to find!
“I can honestly say there was nothing in the entire end to end process I would want doing differently if it were repeated.”